CUSTOMER CARE

For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-2 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.

Sukoon is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-2 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 8816816523 or order@sukoontea.com

After placing the order, the customer can cancel the order within 24 hours if he/she wishes to by emailing us at help@sukoontea.com

In case payment has already been made, the refund will be processed via RazorPay within 2-3 working days.

If you didn't like our product, you can return the unused packets within 5 working days, and we'll refund your money. No returns will be accepted for merchandise orders unless a defected unit has been shipped. To initiate a request, please email us at help@sukoontea.com with the subject 'Please refund my order'